If you are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the internet), you are entitled by law to cancel the order within seven days after receiving the goods. This is known as a 'cooling off' period.
If you intend to return goods under this provision, you are required to advise us in writing (by email or letter) within the 7 days and to take reasonable care of the item(s) while in your control. Should you decide to do this, we will endeavour to provide you with a full refund as soon as possible.
They need to be returned with their original packaging and dispatch note and we will be happy to refund your order.
Please note, if an exchange is required, your order will need to be refunded and a new order will be placed. Please contact our Customer Service Team and they’ll be happy to help you with this.
For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.
Pack the items back in the parcel, include the paperwork and send it back to:
55 b Hamilton road
London SW19 1JG
We highly recommend that you send your order back to us via royal mail's special delivery for security purposes. We cannot accept responsibility for parcels lost in transit. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.